Acceptable Use Policy

Last updated: [DATE — set on publication]

This Acceptable Use Policy applies to your use of the Shanga Labs Platform, including file uploads, the Creative Lab AI generation feature, and your account. It supplements, and does not replace, the customer representations in Section 7 and the prohibited content list in Section 8 of our Terms & Conditions.

1. Account Use

Keep your account credentials confidential and notify us of any unauthorized use. You may not create an account using false information, impersonate another person or business, or maintain more than one account to evade a suspension or an abuse control (for example, free-reroll or promo-code limits).

2. Prohibited Content for Manufacturing

You may not upload, request, or order the manufacture of:

• Counterfeit goods or items bearing third-party trademarks without authorization
• Copyright-infringing designs, including unauthorized reproductions of commercial products, characters, or artworks
• Patented products manufactured without authorization from the patent holder
• Weapons, weapon components, or items regulated as firearms or firearm parts under applicable law
• Products whose manufacture, possession, or distribution is unlawful in the jurisdiction of manufacture or delivery
• Dangerous or unsafe products, including items intended to injure or deceive
• Hate-related, defamatory, or extremist content or symbols
• Fraudulent items, including fake identification, certification marks, seals, or currency
• Sexual content involving minors, in any form, real or generated

Orders involving any of the above are routed to engineering review rather than auto-approved, and may be refused, cancelled, or reported to relevant authorities.

3. Acceptable Use of AI Generation (Creative Lab)

Creative Lab generates a 3D model from a text prompt or reference image you provide. You may not use it to generate, and we may refuse or remove:

• Any of the prohibited content categories in Section 2
• A real person's likeness without their consent
• A design that infringes a third party's copyright or trademark, including recognizable copyrighted characters, when you don't hold the rights to reproduce them
• Content that violates this Policy purely because it was AI-generated rather than uploaded directly

You are responsible for the prompts and reference images you submit, and for confirming you have any rights needed in a reference image, in the same way you're responsible for a file you upload directly.

4. Platform Misuse

You may not: attempt to bypass engineering review or the payment gate that sits in front of production; scrape, reverse-engineer, or probe the Platform's security without our prior written authorization; abuse rate limits, free-reroll allowances, credit packs, or promo codes through automation or duplicate accounts; or otherwise use the Platform in a way that could damage, disable, or overburden it.

5. Consequences

Violating this Policy may result in an order being refused, cancelled, or routed to manual review; suspension or termination of your account; and, where required or permitted by law, a report to relevant authorities. Section 19 of our Terms & Conditions governs order and account termination generally.

6. Reporting a Violation

If you believe content on the Platform violates this Policy or infringes your rights, contact us at prints@shangalabs.com. Intellectual property claims specifically should follow the notice procedure in Section 9 of our Terms & Conditions.

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This draft is a working document and must be reviewed and localized by qualified Kenyan legal counsel — and the bracketed placeholder above filled in — before publication.